Refund Policy

Tiny Desk Video sells one-time credit packs. There is no subscription or automatic renewal. The pack, price, currency, and number of videos are shown at checkout.

Failed tasks and credit returns

A generation attempt uses credits. If the task fails, the credits deducted for that attempt are returned to your account balance. This is not an automatic refund to your payment method. Check the task in My videos and your credit balance. If a failed task does not settle correctly, send us the task ID so we can investigate.

A finished video uses credits even when its appearance differs from your preference or the preview. If a completed file is missing, cannot be played, or has another technical problem, contact us with the task ID for review. We will assess the actual issue rather than assume every variation is a failed generation.

Refunds for purchases

You may request a full refund within 7 days of purchase when none of the credits granted by that purchase have been used. Once credits from that purchase have been used, the pack is generally not refundable. Verified duplicate charges, billing errors, and rights provided by applicable law are considered regardless of that general rule.

A returned credit from a failed task is distinct from an unused purchase: tell us the task and order numbers if you want us to review the purchase as well. We check the order and credit history before deciding eligibility. Do not make another generation from a pack while a refund request is being reviewed if you want to keep that pack unused.

How to request a refund

Email support@tinydeskvideo.com from the address on your account, or open a support ticket. Include your order number, purchase date, and reason. For a generation problem, include the task ID too. We may ask for information needed to verify the payment or investigate an error; do not send full card details.

If approved, the refund is submitted through the payment provider to the original payment method, and the related credits are removed from the account. Provider and bank processing times vary; a submitted refund may remain pending before it reaches your statement. Contact us with the order number if you need an update.